Ty Siani Return and Refund Policy
Last Updated: 18 Sept 2025
We want you to be happy with your purchase. If you're not completely satisfied, we accept returns within 14 days from the date of purchase.
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
Be in its original condition.
Be unused, with original tags attached.
Be in the original packaging.
Include a valid receipt or proof of purchase.
Non-Returnable Items
The following items are not eligible for return:
Items on final sale;
Custom-made or personalized goods;
Digital download items.
How to Initiate a Return
Contact Us: Email our customer service at michelle.silcox101@gmail.com.
Provide Details: Include your order number and specify which items you wish to return.
Return Instructions: We will provide you with detailed instructions and a return shipping label, if applicable.
Refunds and Exchanges
Once your return is received and approved, we will process your refund or exchange:
Refunds: A full refund will be issued to your original method of payment within 7 business days.
Exchanges: You can exchange the item for a different product.
Important Notes
This policy is a guideline and may not cover every situation.